1 edition of Managing front office operations found in the catalog.
Managing front office operations
Michael L. Kasavana
Published
2009
by American Hotel & Lodging Association, Educational Institute in Lansing, Mich
.
Written in English
Edition Notes
Includes bibliographical references and index.
| Statement | Michael L. Kasavana, Richard M. Brooks |
| Contributions | Brooks, Richard M. |
| Classifications | |
|---|---|
| LC Classifications | TX911.3.M27 K385 2009 |
| The Physical Object | |
| Pagination | xvi, 653 p. : |
| Number of Pages | 653 |
| ID Numbers | |
| Open Library | OL24453344M |
| ISBN 10 | 9780866123389 |
| LC Control Number | 2010287034 |
Managing front office operations by Michael L. Kasavana; 6 editions; First published in ; Subjects: Hotel management. Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account Edition: 9th
Managing Front Office Operations. provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience.. This chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement/5(12). Open Library is an initiative of the Internet Archive, a (c)(3) non-profit, building a digital library of Internet sites and other cultural artifacts in digital projects include the Wayback Machine, and
Communications in Front Office Front office Management Guest Service Requests Handling Complaints and Guest Relations Front office Security Operations Room Change and Upgrade Procedure Guest history SINGLE LADY GAJANAN SHIRKE: FRONT OFFICE OPERATIONS Occupancy. teach Operations Management to give this book a very serious look. Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations) Managing Operations Across the Supply Chain (McGraw-Hill/Irwin Series in Operations and Decision Sciences) Production and.
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Overall, I would recommend this book to anyone entering the hospitality industry or for those wishing to brush up on front office operations. Read more. Helpful. Comment Report abuse. LyssaToldMe.
out of 5 stars I can't find the difference between the 8th and 9th editions /5(19). Managing Front Office Operations 9th Edition by Michael Kasavana (Author) out of 5 stars 6 ratings.
ISBN ISBN Why is ISBN important. ISBN. This bar-code number lets you verify that you're getting exactly the right version or edition of a book. Cited by: Readers will learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
The tenth edition includes sections on the impact of technology on hotel operations, including social media, mobile services, device connectivity, mobile. Managing Front Office Operations book.
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Kasavana, Richard M. Brooks and a great selection of related books, art and collectibles available now at Back-House Operations Front Office staff conducts these operations in the absence of the guests or when the guest’s involvement is not required.
These operations involve activities such as: Determining the type of guest (fresh/repeat) by checking the database. Ensuring preferences of the guest to give a personal touch to the service.
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Hotel Front Office Management Pdf. Download Link. along with providing updated supplies on select-service lodge entrance office operation.
It addresses the impact of the recession on the lodge business and discusses the impact of social media and guestroom technology on the lodge business. A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing rReviews: 2.
Showing all editions for 'Managing Front Office Operations.' Sort by: Format; All Formats (54) Book (7) Print book (47) eBook (7) Refine Your Search; Year. (7) (6) (5) (5) Print book: Spanish. Tenth edition: Michigan, United States: American Hotel & Lodging Educational Institute, AHLEI 4.
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Chapter 3: Front Office Operations • During the departure stage of the guest cycle, electronic or printed folios are presented to guests at or near check-out time • The front office system may automatically post guest transactions to back office accounts, depending on the guest’s method of settlement • For third-party billing, the.
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Managing front office operations Michael L. Kasavana, Richard M. Brooks, Charles E. Steadmon Educational Institute of the American Hotel & Motel Association, - Business & Economics -.
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Managing front office operations. [Michael L Kasavana] -- The tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity.Find many great new & used options and get the best deals for Managing Front Office Operations by Charles E.
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